Job Title:Appointment Setter – Dental Industry FocusCompany:Closing More CasesLocation:RemoteSalary :Starting at $1,000 Monthly plus commissions!About Us:Closing More Cases partners with dental practices across the U.S. to help them grow by improving patient engagement and lead conversion.
We provide a full suite of services including appointment setting, digital marketing, CRM automation, and sales training to ensure our clients succeed.
As part of our team, you'll play a vital role in building meaningful connections between practices and patients, ensuring high-quality leads are scheduled and prepared for their consultations.Job Description:As an Appointment Setter with Closing More Cases, you'll be the first point of contact for potential patients, responsible for engaging leads and scheduling high-quality consultations for our clients.
Your primary role will be to connect with interested patients, conduct pre-qualification (both clinical and financial), and ensure they are ready for their appointments.
We're looking for a motivated, empathetic communicator who can deliver a positive patient experience and drive consultation show rates.Responsibilities:• Conduct outbound calls to potential patients who have shown interest in dental services, focusing on engaging them and answering initial questions.• Perform clinical and financial pre-qualifications, ensuring that only qualified leads proceed to scheduled consultations.• Schedule appointments efficiently in the CRM, coordinating with the dental practice's availability and specific scheduling protocols.• Follow up with patients using personalized, timely reminders to maximize show rates and reduce cancellations.• Document interactions in the CRM accurately, providing the client with visibility into each lead's status and journey.• Collaborate with the Closing More Cases team to adjust scripts, improve follow-up techniques, and optimize scheduling performance.• Provide excellent customer service, building rapport and maintaining a compassionate approach to patient communication.Qualifications:• Experience in Customer Service or Sales: 1+ years preferred in roles involving phone-based customer service, lead management, or appointment setting.• Dental or Healthcare Industry Knowledge: Knowledge of dental terminology or experience in the healthcare industry is a plus.• Strong Communication Skills: Ability to engage and connect with patients over the phone, demonstrate empathy, and handle objections professionally.• CRM Proficiency: Experience using CRM systems for data entry and lead management is essential; knowledge of tools like Open Dental or similar is a bonus.• Organizational Skills: Ability to handle multiple tasks, manage follow-up schedules, and document information accurately.• Goal-Oriented: A self-motivated individual who is committed to meeting targets, improving conversion rates, and providing excellent service.• Adaptability and Problem-Solving: Ability to adjust scripts based on feedback and navigate challenges that may arise with leads.• Tech Savvy: Comfort with remote work tools, such as video conferencing, CRM software, and other digital communication tools.What We Offer:• Competitive Pay: Base hourly rate plus performance-based incentives.• Flexible Remote Work: Work from home with flexible hours that support a healthy work-life balance.• Growth and Development: Ongoing training in appointment setting, patient engagement, and lead conversion techniques.• Supportive Team Environment: Collaborate with a team that values empathy, communication, and continuous improvement.Why Join Us?If you're passionate about helping patients connect with quality care and enjoy working in a supportive, high-energy environment, this role could be a perfect fit.
As an Appointment Setter with Closing More Cases, you'll play a crucial part in transforming patient experiences and helping dental practices reach new heights.To Apply:Interested candidates, please submit your resume and a brief cover letter outlining your experience with appointment setting, customer service, or sales, and any relevant knowledge of the dental or healthcare industry.