Job Title:
Appointment Setter – Dental Industry FocusCompany:
Closing More CasesLocation:
RemoteSalary:
Starting at $1,000 Monthly plus commissions!About Us:
Closing More Cases partners with dental practices across the U.S. to help them grow by improving patient engagement and lead conversion. We provide a full suite of services including appointment setting, digital marketing, CRM automation, and sales training to ensure our clients succeed. As part of our team, you'll play a vital role in building meaningful connections between practices and patients, ensuring high-quality leads are scheduled and prepared for their consultations.Job Description:As an Appointment Setter with Closing More Cases, you'll be the first point of contact for potential patients, responsible for engaging leads and scheduling high-quality consultations for our clients. Your primary role will be to connect with interested patients, conduct pre-qualification (both clinical and financial), and ensure they are ready for their appointments. We're looking for a motivated, empathetic communicator who can deliver a positive patient experience and drive consultation show rates.Responsibilities:
• Conduct outbound calls to potential patients who have shown interest in dental services, focusing on engaging them and answering initial questions.
• Perform clinical and financial pre-qualifications, ensuring that only qualified leads proceed to scheduled consultations.
• Schedule appointments efficiently in the CRM, coordinating with the dental practice's availability and specific scheduling protocols.
• Follow up with patients using personalized, timely reminders to maximize show rates and reduce cancellations.
• Document interactions in the CRM accurately, providing the client with visibility into each lead's status and journey.
• Collaborate with the Closing More Cases team to adjust scripts, improve follow-up techniques, and optimize scheduling performance.
• Provide excellent customer service, building rapport and maintaining a compassionate approach to patient communication.Qualifications:• Experience in Customer Service or Sales: 1+ years preferred in roles involving phone-based customer service, lead management, or appointment setting.
• Dental or Healthcare Industry Knowledge: Knowledge of dental terminology or experience in the healthcare industry is a plus.
• Strong Communication Skills: Ability to engage and connect with patients over the phone, demonstrate empathy, and handle objections professionally.
• CRM Proficiency: Experience using CRM systems for data entry and lead management is essential; knowledge of tools like Open Dental or similar is a bonus.
• Organizational Skills: Ability to handle multiple tasks, manage follow-up schedules, and document information accurately.
• Goal-Oriented: A self-motivated individual who is committed to meeting targets, improving conversion rates, and providing excellent service.
• Adaptability and Problem-Solving: Ability to adjust scripts based on feedback and navigate challenges that may arise with leads.
• Tech Savvy: Comfort with remote work tools, such as video conferencing, CRM software, and other digital communication tools.What We Offer:• Competitive Pay: Base hourly rate plus performance-based incentives.
• Flexible Remote Work: Work from home with flexible hours that support a healthy work-life balance.
• Growth and Development: Ongoing training in appointment setting, patient engagement, and lead conversion techniques.
• Supportive Team Environment: Collaborate with a team that values empathy, communication, and continuous improvement.Why Join Us?If you're passionate about helping patients connect with quality care and enjoy working in a supportive, high-energy environment, this role could be a perfect fit. As an Appointment Setter with Closing More Cases, you'll play a crucial part in transforming patient experiences and helping dental practices reach new heights.To Apply:Interested candidates, please submit your resume and a brief cover letter outlining your experience with appointment setting, customer service, or sales, and any relevant knowledge of the dental or healthcare industry.