Job Title: Appointment Setter – Dental Industry Focus Company: Closing More Cases Location: Remote Salary: Starting at $1,000 Monthly About Us: Closing More Cases partners with dental practices across the U.S. to help them grow by improving patient engagement and lead conversion. We provide a full suite of services including appointment setting, digital marketing, CRM automation, and sales training to ensure our clients succeed. As part of our team, you'll play a vital role in building meaningful connections between practices and patients, ensuring high-quality leads are scheduled and prepared for their consultations. Job Description: As an Appointment Setter with Closing More Cases, you'll be the first point of contact for potential patients, responsible for engaging leads and scheduling high-quality consultations for our clients. Your primary role will be to connect with interested patients, conduct pre-qualification (both clinical and financial), and ensure they are ready for their appointments. We're looking for a motivated, empathetic communicator who can deliver a positive patient experience and drive consultation show rates. Responsibilities: • Conduct outbound calls to potential patients who have shown interest in dental services, focusing on engaging them and answering initial q uestions. • Perform clinical and financial pre-qualifications, ensuring that only qualified leads proceed to scheduled consultations. • Schedule appointments efficiently in the CRM, coordinating with the dental practice's availability and specific scheduling protocols. • Follow up with patients using personalized, timely reminders to maximize show rates and reduce cancellations. • Document interactions in the CRM accurately, providing the client with visibility into each lead's status and journey. • Collaborate with the Closing More Cases team to adjust scripts, improve follow-up techniques, and optimize scheduling performance. • Provide excellent customer service, building rapport and maintaining a compassionate approach to patient communication. Qualifications: • Experience in Customer Service or Sales: 1+ years preferred in roles involving phone-based customer service, lead management, or appointment setting. • Dental or Healthcare Industry Knowledge: Knowledge of dental terminology or experience in the healthcare industry is a plus. • Strong Communication Skills: Ability to engage and connect with patients over the phone, demonstrate empathy, and handle objections professionally. • CRM Proficiency: Experience using CRM systems for data entry and lead management is essential; knowledge of tools like Open Dental or similar is a bonus. • Organizational Skills: Ability to handle multiple tasks, manage follow-up schedules, and document information accurately. • Goal-Oriented: A self-motivated individual who is committed to meeting targets, improving conversion rates, and providing excellent service. • Adaptability and Problem-Solving: Ability to adjust scripts based on feedback and navigate challenges that may arise with leads. • Tech Savvy: Comfort with remote work tools, such as video conferencing, CRM software, and other digital communication tools. What We Offer: • Competitive Pay: Base hourly rate plus performance-based incentives. • Flexible Remote Work: Work from home with flexible hours that support a healthy work-life balance. • Growth and Development: Ongoing training in appointment setting, patient engagement, and lead conversion techniques. • Supportive Team Environment: Collaborate with a team that values empathy, communication, and continuous improvement. Why Join Us? If you're passionate about helping patients connect with quality care and enjoy working in a supportive, high-energy environment, this role could be a perfect fit. As an Appointment Setter with Closing More Cases, you'll play a crucial part in transforming patient experiences and helping dental practices reach new heights. To Apply: Interested candidates, please submit your resume and a brief cover letter outlining your experience with appointment setting, customer service, or sales, and any relevant knowledge of the dental or healthcare industry.