We are seeking a skilled and motivated IVR Agile Developer to join our team IVR team. The ideal candidate will possess a strong background in data analytics, natural language processing, and Agile methodologies, with a demonstrated ability to work collaboratively across teams to deliver innovative solutions. This role involves identifying IVR pain points, optimizing speech systems, and supporting various phases of Agile development, including coding, testing, and system design.Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
Responsibilities:Data Analytics & IVR Optimization:Identify IVR pain points and create comprehensive development solutions based on data analysis and best industry practices.Utilize production data, including Big Data scripts and custom reporting dashboards, to identify and quantify prospective IVR enhancements, improve containment, and enhance call routing strategies.Document exact requirements of business requests and deliver detailed design diagrams of prospective changes.Test, validate, and reformulate grammars and natural language models to deliver accurate predictions of outcomes of interest.Agile Methodologies & Development:Effectively write and refine user stories, including clear and accurate acceptance criteria.Perform broad and detailed impact assessments relating to people, processes, and technology, and estimate user stories using relative sizing of story points.Support implementation activities, troubleshoot user/system environmental issues, and provide training as required.Collaborate with the Product Owner to confirm code and acceptance tests reflect the desired functionality.Execute Test-Driven Development (TDD) and Behavior-Driven Development (BDD) to build in quality.
Technical Contributions & Support:Code instructions for computer programs/objects/components and configure packaged software.Provide input into the solution design and functionality of business applications. Review and validate application technical designs.Analyze and make recommendations on system backup, security, restart/recovery, balancing & controls, and data conversion and modeling needs.Develop custom scripts for automating post-production data analysis.Testing & Quality Assurance:Analyze system and business requirements for testability. Develop, document, execute, and maintain test cases and test data.Utilize standard testing tools, including data creation and test automation tools. Apply Risk-Based Testing techniques to planning and execution.Mentor junior team members in test planning and execution techniques.Continuous Improvement & Innovation:Participate in key ceremonies to drive execution, improve flow, and ensure transparency.Contribute to the overall test strategy and support application development, implementation, and user training activities.Engage in continuous exploration, integration, and deployment necessary for building the Continuous Delivery Pipeline and implementing DevOps.Offer innovative ideas to improve processes and participate in Agile Dev Team Member Community of Practice (CoP).
Requirements
English ProficiencyFluent/Advanced for comunicationOther Critical SkillsProven experience in IVR data analytics and natural language processing - AdvanceProficiency in Agile and SAFE methodologies - IntermediateExperience in IVR design and documentation - AdvancedExperience in IVR design and documentation - AdvancedAbility to work collaboratively with technical and functional teams - AdvancedAbility to work collaboratively with technical and functional teams - AdvancedStrong problem-solving skills and attention to detail. - Advanced
Software / Tool SkillsSQL - IntermediatePython - IntermediateJava - IntermediateCall Studio / CVP - Entry LevelGoogle DialogFlow - Entry LevelRally - Entry Level
About CapgeminiCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.