About the Company: Excis Compliance Ltd is a leading provider of IT solutions, specializing in helping businesses optimize their technology infrastructure. With a global footprint and a commitment to excellence, we partner with industry-leading clients to ensure their operations are efficient, secure, and compliant. About the Role: As a Desktop Support Technician, you will play a crucial role in supporting our client's IT infrastructure. You will be responsible for providing technical assistance to end-users, resolving hardware and software issues, and ensuring the smooth operation of their systems. Responsibilities: Responding to client support requests in a timely and professional manner. Diagnosing and troubleshooting hardware and software issues, including networking problems. Installing and maintaining computer hardware, peripherals, operating systems, and software applications. Providing technical training and support to end-users. Documenting and resolving technical issues effectively. Ordering and managing IT supplies. Qualifications: Proven work experience as a Desktop Support Engineer or Support Technician. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Strong problem-solving and analytical skills. Excellent interpersonal and communication skills. Ability to travel and work after hours when necessary. Fluency in Portuguese and English. Benefits: Career growth: Opportunities to advance your career within a dynamic and growing company. Mentorship: Guidance and support from experienced professionals. Collaborative culture: A supportive and collaborative work environment where your contributions are valued. Cutting-edge technology: Exposure to the latest IT trends and technologies. Global impact: The chance to work on projects that have a positive impact on businesses worldwide. Work-life balance: Flexible work arrangements to support your personal and professional goals. Pay range and compensation package: Not specified. Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity. Location: R. Dois de Setembro, 1944 - Itoupava Norte, Blumenau - SC, 89052-004, Brazil Join our team and contribute to the success of a global leader in the industry.