**RESPONSIBILITIES**
- Ensure timely submission of regulatory reporting due for export repatriation team.
- Identify changes to the regulations/regulatory returns introduced by regulator and implement the relevant changes after working closely with the business & controls/risk teams.
- Create digital client servicing experience.
- Accurate processing of trade transactions and meet trade service level agreement.
- Drive SMIT and S2BNG, Re-engineer and automate internal processes for higher STP.
- Regulatory reports automation.
- Cross train self within the team.
- Ensure through proactive self identification of control weaknesses, no audit fail.
- Timely reporting of Regulatory Reports.
**Strategy**
- Meet Service Level standards & Regulatory deadlines.
- To ensure compliance of all internal operational procedures.
- To assist Head, Trade operations in implementing changes to internal standards and procedures in line with development of the business.
- Living the Group Values.
**Business**
- Verify the authenticity of customer instructions and content of transactions to ensure neither customer nor bank is placed at risk.
- Process and deliver all trade transactions within job holder's purview in line with service standards.
- Meet turnaround times as per the service level agreements and productivity standard.
- Act as primary point of customer contact for inquiries and problem resolution.
- Maintain a meticulous documented filing system.
- Reconciliation of all related accounts as entrusted on a daily, weekly, monthly basis, inclusive of Nostros.
**Processes**
- To ensure that agreed world class service deliverables are met without compromising on accepted and agreed parameters of operational risks group and regulatory constraints.
- Aim to exceed customer expectations.
**People & Talent**
- Be a role model in line with Group vision and values.
- Foster team spirit and strengthen internal relationship within team, and other departments with dependencies, namely Corporate Banking, Business Banking, Treasury etc
**Risk Management**
- Understands the Group compliance policies, Product Programmes procedures and codes including Sanctions/ Money laundering and an effective compliance culture exist throughout service delivery function.
**Governance**
- Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Sri Lanka Trade Operations team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients, Effective Markets, Financial Crime Compliance & Stakeholder Confidence
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Central Bank of Sri Lanka, Import & Export Control Department of Sri Lanka & Customs
**Key Stakeholders**
**(Internal and External)**
- Customers of the Bank
- Counterparts in other banks
- Correspondent Banks
- Officials in: Central Bank of Sri Lanka
- Customs
- ICC Sri Lanka
- All shipping lines
- Chamber of Commerce
- BOI etc.
**Other Responsibilities**
- Agrees rigorous Service Level Agreements, reviews and compares businesses' performance against them, and suggests improvements for internal customers to align with changing requirements.
- Ensure no operational losses arise.
**Qualification**
- Completion of Advanced Level examination.
- Willing to work as a team.
- Target driven and self-motivated individuals.
**Role Specific Technical Competencies**
- Detailed oriented
- Good communication skills
- Customer Interaction
- Experience in the relevant field and expertise on MS Excel will be an added advantage.
- Customer Service Management
- Customer Support Policies, Standards and Procedures
- Customer Support: Trends and Directions
- Data Gathering and Analysis
- Emerging Technologies
- Foreign Exchange (FX)
- On-line Transaction Processing Tools
- OPERATIONS - BACK OFFICE
- Organizational Change Management
- Problem Management Process
- Process Improvement
- Regulatory Environment - Financial Services
- Relationship Management
- Remittance Processing
- Service Excellence
- Trade Client Reporting
- Training Delivery
- Understanding Customer Needs
**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact.
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