About the Team The Global Customer Support and Integrity Operations team's primary focus is to retain customers and create the best possible experience for them.
The team brings a people-first mindset paired with strategy and operations to achieve their goals.
They move quickly, leverage first principles thinking, and focus on problem solving.
The in-house team is mostly based between Mexico City and Tempe, AZ, and the broader organization includes the global BPO network.About the Role DoorDash is looking for a Director of Workforce Management to lead our planning, RTA, and WFM Data teams and scale our operations to meet the rapid growth of our international last-mile logistics platform.
This person will help reimagine how we grow and staff to support our most important Consumers, Dashers, and Merchants.
You will be the intersection of strategic planning and efficiency.You will report to DoorDash's Global Support & Integrity Operations, Sr Director and perform as a Head of the WFM team with up to 6 Sr.
Manager direct reports.You're excited about this opportunity because you will… Lead the full WFM team (RTA, in-house and BPO WFP) to be the most efficient, flexible and innovative in the world.Guide the team to constantly meet SLAs on an interval level, with customer and teammate experience always on top of mind.Use WFM's seat at the table to become a strategic and tactical partner for business decision making for both quality and cost gains.Partner with support and organization-level leadership to guide priority projects.Grow and develop managers, senior associates and associates in our team.Develop a WFM Data Ops team who help us unlock the next level of efficiencies on how to staff and protect SLAs on a daily basis.Maximize the return on investment on tools and systems we implement in WFM operations.We're excited about you because... At your core, you're a problem solver, able to solve new problems with new solutions.You stay oriented to the goal you're trying to achieve and act with urgency to achieve it.You are a talented business leader with a track record of meeting goals, and success in cross-functional projects.You don't mind digging into details and operating at the lowest level of detail.You want to do right by our customers to provide a scalable, outstanding customer experience.You have 10+ years of professional leadership experience, building out highly analytical teams.You have 7+ years of experience forecasting for customer demand or within workforce planning.Proficient in SQL preferred.#J-18808-Ljbffr