WHO IS BEYOND / HELLO?We founded and built an entire company on two small words that have massive implications.
In our industry, people are about the transaction – get in, buy something, leave.
They care about the bottom line.
Not us, we believe in helping, in serving, in questioning, in being deliberate, intentional, fully focused on our customers.THE OPPORTUNITYThe Dispensary Patient Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results.
The Dispensary Patient Consultant is primarily responsible for aiding patrons and patients through concierge-level service.
The Dispensary Patient Consultant conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalismProvide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concernsLead tours of sales floor within the store, making product recommendations based on ongoing research of products availableRetain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guestsAbide by-product handling procedures, including company safety and health policies as well as regulatory agency complianceMaintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizingOperate cash register, computer-based POS system, and cash drawerWork as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelinesAll other job duties as assignedEDUCATION & EXPERIENCEHigh School diploma or General Education Development (GED) requiredAssociate or Bachelor's degree in any field preferredMinimum of 2 years' experience with customer service in retail.Excellent computer, mathematical, language and reasoning skillsBilingual in Spanish preferredExcellent multi-tasking skills over the phone and in-personOccasionally requires local travel, as neededPHYSICAL REQUIREMENTSConstantly perform desk-based computer tasksFrequently sittingOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 poundsOccasionally Twist/bend/stoop/squat, kneel/crawl#J-18808-Ljbffr