Binance is the Empresa importante blockchain Confidential behind the worlds largest digital asset
exchange by trading volume and users, serving a greater mission to accelerate
cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential Confidential in the blockchain
industry and contribute to the crypto-currency revolution that is changing the
world
Swipe has partnered with major payment networks to enable individuals access to a
full fiat channel for card payments through its licensed partner in the EU, MENA
and LaTAM jurisdictions. Our mission is to enable customers to create crypto fiat
card programs. It connects millions of customers to link their fiat/crypto wallet
to Visa/Mastercard Schemes for online/offline payment.
As a FinTech start-up, Swipe is committed to comply with applicable legal and
regulatory requirements as we operate and expand our business globally. We are now
looking for an experienced Dispute Operation Manager to join and strengthen the
familiar and passionate about the FinTech industry and knowledgeable in developing
and refining customized Compliance products and processes.
Supervise a team of risk operation analyst, manage customer complaints, develop
effective communication to ensure appropriate policies, frameworks, trainings and
controls exist that satisfies internal and external stakeholders needs
Help resolve customer complaints in a timely manner and continually enhance
disputeprocess with the issuing partners
Ensure continuity of the business and prepare Weekly/Monthly report in a timely
manner
Lead Dispute Operation team and define goals, success metrics for the team
members
Suggest UX improvements and assist in the resolution
A fast learner with 5-8 years of relevant working experience;
Expertise in working with products and business teams to unlock growth
opportunities and managing financial crimes risk
Experienced in Risk, fraud and Operation Excellence
Experienced working in a fast-paced, high-growth fintech environment
Familiar with end-to-end product/engineering related processes and protocols, such
as design and methodologies, life-cycle compliance/risk controls, compliance case
management, etc.;
An analytical mindset to decision-making. You are analytical, objective and
skilled at using metrics to drive decisions
A strong sense of ownership, who can not only identify a problem but work with
partners execute a solution.
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the
no.1 Confidential in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing Confidential> Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire
