The Opportunity: Disputes Voice Coordinator Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen! A year of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce. We Offer: We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives. We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high performing teams. Our opportunity We are looking for our new Disputes Voice Coordinator to join our team, who will be responsible for end to end disputes handling, from case logging to resolution alignment with the customer and collaboration with different stakeholders. Key Responsibilities: End to end disputes handling, from case logging to resolution alignment with the customer Analyze dispute cases following Global Disputes SOP and/or country-specific procedure Perform amendments in Maersk Core systems for accepted disputes Communicate with customers via phone and email to gather additional information or align on resolution and promise to pay Address root causes by coordinating with Maersk responsible parties or customers Collaborate with internal stakeholders to clarify dispute cases Participate in projects related to customer account clean-up, automation, and process improvements Perform ad hoc tasks as needed, such as gembas, report creation, and audits Who are we looking for: Background: Strong experience in customer service, collections, or disputes within a BPO or customer-facing environment Communication Skills: Excellent verbal, written, and presentation skills Clarity: Ability to convey findings and resolutions clearly and concisely to customers Analytical Acumen: Strong attention to detail and analytical skills Process Adherence: Compliant with process execution guidelines Collaboration: A team player with proven ability to work independently, prioritize, and handle pressure Relationship Building: Skilled at establishing good working relationships both internally and externally Proactive Work Ethic: Takes initiative to identify necessary tasks Organizational Skills: Efficiently manages multitasking, prioritization, and meeting deadlines Software Proficiency: Proficient in Microsoft Office Suite, especially Outlook, Excel, Word, and PowerPoint Qualifications Bachelor's Degree in any course. Logistics/Supply chain related fields preferred At least 2 years of work experience- BPO/Logistics or Other Industries Industry experience in any of the following: supply chain, ocean carrier, transportation logistics, & shipping logistics is highly preferred Fluent in Spanish/Portuguese (AS NEEDED) and English Language both verbal and written Experience using any CRM especially Salesforce.com, AFLS, Athena, MePC, CMD (Customer Master Data), Web Based – Maersk System is nice to have Must be proficient in MS Office programs such as Excel, Word, and Outlook Amenable to work on night shift and hybrid set up If you have been reading so far, we're glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now! Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade! Learn more about us A.P. Moller-Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. As the world leader in transportation services, we operate in 130 countries and employ around 70,000 people. Learn more about us at: https://www.maersk.com.
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