Bueno Law is looking for a Document Collector Do you love helping people and making a difference? Are you someone who gets satisfaction from completing a checklist and ensuring that everything is perfectly in place? Are you highly organized and able to confidently handle clients and help them through the document-gathering process? Do your friends rely on you for your attention to detail and ability to keep things running smoothly? If this sounds like you, we have the perfect opportunity for you At Bueno Law , we believe in changing lives through advocacy and excellence, which requires meticulous attention to detail. As a Document Collector , you'll be at the heart of our mission, helping our clients gather the documents needed for their immigration case, and making sure our cases get produced as soon as possible. Who are we? Bueno Law is a queer immigration law firm passionately serving the Latin American LGBTQ community, survivors of domestic violence, victims of human trafficking, and other disempowered clients who are facing immigration challenges. We empower our clients through humanitarian visas and fight their deportation. This is a remote, full-time role with endless opportunities for growth. Come work for a mission-driven organization that values your contributions What You'll Do: Client Communication Request and collect necessary documents for immigration cases. Provide clear instructions to clients about document requirements, deadlines, and processes. Follow up with clients to ensure timely submission of all documents. Making sure clients know that cases cannot move to production until all documents are received. Document Management Review and verify the accuracy, quality, and completeness of submitted documents. Maintain detailed notes and records using Google Drive and Clio case management software. Notify attorneys and paralegals about issues with collected documents. Administrative Support Keep accurate records of all communications and submissions. Protect and maintain the confidentiality of client information. Collaboration Work closely with the intake team for smooth onboarding of new clients. Coordinate with attorneys and paralegals to address urgent document needs. Support other administrative or legal tasks as needed. Process Improvement Identify ways to streamline the document collection process. Stay updated on immigration document requirements and share insights with the team. What Success Looks Like: Timely Collection: Collect 90% or more of the required documents within specified timeframes. Accuracy: Ensure all documents are reviewed and contain minimal errors. Client Satisfaction: Receive positive feedback on clear communication and support during the process. Data Organization: Maintain properly organized and accessible case files. Document Quality: Ensure all documents meet legal requirements and pass the "common sense" test (e.g., no identical witness letters). What We're Looking For: Exceptional organizational skills and attention to detail. Strong communication skills with the ability to explain complex requirements clearly. Experience in administrative, legal, or client-facing roles (immigration experience is a plus). Proficiency with tools like Google Drive and case management software. Fluency in English and either Spanish or Portuguese (preferably both). Ability to handle multiple priorities and open cases while maintaining professionalism and confidentiality. A friendly, empathetic, and positive attitude, with a passion for helping others. We offer competitive pay, ten days of paid vacation, 48 hours of paid sick leave, birthdays off, quarterly performance bonuses, and much more. We follow the U.S. paid holiday schedule and work Monday-Friday, 9 am-6 pm PST. This is your chance to join a team that's changing the world, one victory at a time. If you're awesome and you know it, send your resume to HRbuenolaw.net and write on the subject line which position you're applying for. Candidates should be ready to start immediately. Applications through Linkedin will not be reviewed, only those that follow protocol. We can't wait to meet you