Company Description• Be a part of global community in hospitality industry.• Learning and growth opportunities.• Wide range of employee related benefits.• Get a opportunity to be a part of Heartist culture.Job DescriptionMain Duties:AdministrationLiaise with different departments for smooth and coordinated work.Ensure that the team members are adhering to the Human Resource policies.Customer ServicePersonally welcome and escort all hotel guests.Authorize courtesies for all VIPs.Maintain guest profiles and update them on a regular basis.Interact with guests to understand their requirements.FinancialResponsible for maintaining high levels of room sales by up-selling.Adhere to Accor guidelines for all financial procedures.Ensure maximum room occupancy within the agreed overbooking policy.Balance the accounts on a daily basis.OperationalAdhere to Standard Operating Policies & Procedures.Check outstanding accounts of in-house guests daily.Ensure the following records are kept in order and up to date:"C" formsReception / Information Log BookEnsure that luggage of incoming and outgoing guests is handled quickly and efficiently.Deliver all mail and messages for incoming guests promptly.Check the grooming and hygiene of the team.Conduct VIP room inspections in coordination with the Housekeeping Department.Ensure newspapers and parcels are delivered to rooms without delay.Be readily available to deal with problems or complaints.Ensure effective and speedy check-in & check-out facilities.Handle inquiries and complaints from guests tactfully and initiate follow-up action.Ensure the entrance is accessible to cars and taxis at all times.Conduct briefings for concierge and Front Office Assistants.Log security incidents and accidents as per hotel requirements.Communicate with FOM all information likely to be of interest to them.PersonnelDemonstrate leadership skills that utilize persuasion and motivation to attain organizational goals, alongside honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.Ability to accept responsibility.Self-confidence, motivation, drive, and tenacity.Ability to enhance organizational performance.Ability to clearly delegate tasks and responsibilities.Ability to think strategically, inductively, and creatively.Recognize and acknowledge other people's ideas.Other DutiesEnsure cleanliness of all areas under the Front Office, including lobby, corridors, main staircase, and drive away.Assist other departments in case of emergencies.Occupational Health & SafetyEmployee Responsibility: All employees must safeguard their health and safety, as well as the health and safety of others in the workplace.Replacement and Temporary Mission: Be ready and responsible for any job assigned by Management.
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