Duty Manager

Company DescriptionAdagio Aparthotels - NEW OPENING!!!Adagio adapts to suit all guests' needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio, or Adagio Premium.Adagio London Whitechapel is home to 132 modern apartments. Our aparthotel is ideally located in the heart of London, right next to the Tower Of London and Tower Bridge.Job DescriptionEnsures guests have a smooth running stay at the hotel.Organises the customer welcome and care provided by his/her team.Supervises the work of the receptionists on his/her team.Helps meet the department's quantitative and qualitative targets.Develops high-quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.Takes into account and anticipates guests' needs.Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution.Develops employees' motivation and team spirit by creating a good working atmosphere.Additional InformationTeam spiritGuest oriented and service-mindedWell organisedHas a strong sense of ethics, leads by example.
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