Empresa Confidencial | Collections Supervisor | Santos

We are looking for our new

Collections Supervisor

to join our collections team, which is responsible for conducting team processes and activities, such as: identification, writing off titles and accounting for payments, sending receipts and proof of payments, returning available balance to the customer, in accordance with internal procedures, deadlines and established goals, aiming for the best result.

Key Responsibilities:

Oversees end to end OTC process to identify and adjust gaps.
Conduct regular portfolio reviews wit collectors and analysts to identify main issues and drive actions
Support manager in developing collections strategies and ensure team´s adherence
Be direct involved in negotiations involving relevant customers
Engage stakeholders for timely issue resolution
Prepare report on status of collections activities
Advanced stakeholder management and communication skills
Coordinates and Supervises
Coordinates and supervises the daily activities of smaller groups of employees.
Recognized authority who applies advanced knowledge, sophisticated analytical thinking, and innovative tools to solve complex business problems.
Responsible for the performance and results of an area.
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We are looking for:

Stakeholder management
Experience in coaching and developing team of specialists
Experience with process improvement and technology implementation projects
English advanced level (must)
Microsoft Office advanced
Higher education co(Logística, Administração, ou área correlata)
Demonstrates financial skills
Inspires confidence
Mutual respect and teamwork
Knows how to plan and align