Job descriptionOn behalf of our Client, one of the world's most prestigious and innovative companies in the luxury industry, we are looking for an Endpoint Engineer.Our ClientOur Client is the owner of prestigious Maisons distinguished by their craftsmanship, creativity, and technological innovation. Our Client's ambition is to nurture the unique heritage and values of its Maisons and businesses while enabling them to grow and prosper in a responsible, sustainable manner over the long term.The new Lisbon Tech CentreTo leverage Lisbon's tech spirit and infuse it into its brand-new Tech Competence Centre, our Client is looking to reinforce its technical capabilities on state-of-the-art technology and respond to the growth of their business. Their Lisbon teams will be an extension of its central Group Platforms teams and will be fully integrated into the core technology workforce. They look forward to welcoming their TCC employees and onboarding them on an exciting adventure managing modern solutions and innovative technologies through global, scaled platforms to create business value with pace and agility.About the PositionAs an Endpoint Engineer within the Network & System Management – Endpoint Solutions teams at the Group Technology department, you'll play a crucial role in optimizing departmental operational efficiency through automation.Your responsibilities include:Participating in and implementing endpoint projects and service enhancements.Developing solutions for product enhancement requests.Executing problem resolution and change management.Driving innovation and planning activities using an agile mindset and tools.Handling scripting-related incidents, support, and monitoring tasks.You'll serve as a key catalyst in streamlining automation capabilities for global IT teams, especially within the Endpoint Solutions teams. Your primary accountability is ensuring the health, operational stability, and IT security of provided services and technologies within your scope. Additionally, focus on service and process enhancements within the Endpoint Solutions team, consistently communicating team achievements and services across the broader Group Technology.Reporting Line: You report to the Endpoint Solutions Team Lead.Main responsibilitiesService Excellence, your actions within the Endpoint Solutions teams directly impact deliverables and other IT team services.Maintain timely and effective handling aligned with KPIs/SLAs, emphasizing quality and security in all endeavors.Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence.Support, maintain, and administrate the Endpoint Solutions automation team's infrastructure, ensuring comprehensive IT security.Accountable for a subset of supported platforms, ensuring platform stability, evolution, and sustainability.Maintain documentation, processes, and proactive reporting for technologies and tools, ensuring their health, capacity management, and up-to-date status.Take full responsibility for assigned technologies and products, ensuring operational and scripting stability and standardization.Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices.Drive product enhancement or remediation actions, identify technical or non-technical innovations, and raise alerts regarding associated risks.Requirements and skillsScripting Languages: Advanced proficiency in PowerShell.Nice to have: solid understanding of .NET for scripting and/or Python.Device Management Platforms (Intune, Tanium, WorkspaceOne, JAMF).Microsoft Ecosystem (O365, Sharepoint online, SQL database).Endpoint Security (Cortex, Tanium, Defender).Client: Windows 10-11, macOS, iOS, Bitlocker, MBAM, GPOs.Solid knowledge of IT Service Management (ITSM) principles and practices.Working experience with ITSM/ITIL as an IT operator.Familiarity with Problem and changes processes.Strong team player, inquisitive, and willing to seek help when needed.Capability to work independently and prioritize tasks in a fast-paced environment.Previous experience in a large international environment is advantageous.Proficient in technical English (both written and spoken).Excellent customer service, communication, and organizational skills with the ability to challenge peers.Analytical thinking with a result-oriented mindset.Minimum Higher Diploma, bachelor's degree in computer science or equivalent.At least 3 years of experience as an IT Professional.Additional informationRecruitment ProcessFCamara is proud to provide feedback to all applicants. Our team will actively review all applications. If your application is selected, we will reach out to you for an informal introductory call.It's important to be prepared for an English and a technical assessment during the evaluation journey. Once you are considered a fit by our recruiting team and by our Client's team, you will be invited for a technical interview with team members. Selected candidates will move to the final interview with the Hiring Manager and HR team. Additional rounds may be engaged on a case-by-case basis.Shifts and Working LocationThis position requires you to work from the office in Lisboa (Parque das Nações) 3x a week.Applicants from outside of AML and international Applicants (EU, EEA, Brazil)Although we prioritise applicants already living in Portugal, preferably in the Area Metropolitana de Lisboa, you are welcome to apply live in any country of the European Union, EEA, Switzerland, and Brazil. If you are approved and live abroad, Client is prepared to offer a comprehensive relocation package. This discussion will always take place when you are invited to join the team, along with the job offer.
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