Job Summary: Diagnoses and completes less complex repairs to engines at the customer's site.
Key Responsibilities: Engages customers in a courteous and professional manner. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues/incidents to site management and to their supervisor. Qualifications: Capacitação técnica em motores diesel. Conhecimento em software de diagnóstico eletrônico. Experiência 3-5 anos com montagem de motores diesel e experiência com ferramentas eletrônicas. Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organization's goals. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors. Diagnostics Application - Translates customer complaints to develop troubleshooting plans. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines. Service Documentation - Creates and verifies customer, equipment, and technical information. Technical Escalation - Obtains product technical issue information and utilizes available resources. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred). Vocational diploma from relevant technical institution. Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Basic level field service work experience. Intermediate level knowledge of and/or experience with engine products. Customer service experience. Job: Service
Organization: Cummins Inc.
Role Category: Hybrid
Job Type: Technician
ReqID: 2405890
Relocation Package: No
#J-18808-Ljbffr