The Role: Engineering Customer Advisor The Team: You will be part of the Commodity Insights Client Service team. Our team provides customer support and trainings in the Latin America region for our International Exploration & Production content and Geoscience and Engineering Software products. We help clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows. The Impact: The support advisor plays a key-role in helping to secure renewals, close new business and deepen our relationships with clients. By developing an understanding of the users and their needs across multiple disciplines, the support advisor act as a customer advocate and work with product management and sales to develop processes or product enhancements to address customer needs. The role requires regular client-facing meetings and on-site trainings. What's in it for you: Work with the latest technology in reservoir engineering, production engineering and data science Utilize your petroleum industry experience and engineering skills across a wide variety of asset types. Develop your skills for creation and delivery of trainings and high-level workflows. Opportunity to participate in product design and development. Collaborate with a diverse group of colleagues in a dynamic environment. Responsibilities: You will interact with clients via phone, email, and live meetings to provide support and trainings on our Upstream products. You will troubleshoot client issues to determine root cause and provide the quickest and best resolution to customers. You will create and deliver complex workflows in a straightforward and clear manner. You will develop an understanding of the users and be their 'voice' within the business by conveying customer feedback to the relevant stakeholders. You will continually improve product knowledge to ensure the best support can be offered to all clients. You will participate in regional event planning, represent the S&P Global Commodity Insight solutions in regional events. What We're Looking For: Some general knowledge and experience around Energy & Natural Resources and regional markets would be preferred as well as: 3-5 years' experience in the E&P industry, focused on engineering. Formal education and/or combination of experience as an engineer or engineering / geo technician Previous experience working with data and applications in the exploration and production industry is desirable. Previous experience working with S&P Global Engineering products is a bonus First class presentation and software demo skills. Excellent Oral and written communication skills. Empathy with user issues related to exploration, strategy & geoscience workflows, and an ability to articulate user problem to S&P colleagues to find solutions/responses. Familiarity with the LATAM region. Ability to work as an integral part of a diverse and geographically dispersed team. Willingness to travel for client visits and attend conferences. Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner. Highly articulate with a very good command of English and Spanish is essential. Fluency in Portuguese is an advantage. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
