Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Come partner with our customers on their multi
- Cloud journey and support our most sophisticated technologies!
You'll find your time investigating issues and developing deep skills across the entire technology stack:
- Cloud transformation, resolving the most sophisticated technical problems and helping them realize all the benefits of F5 Application Services across multiple cloud environments.
As a trusted advisor you will provide both internally and externally sound analyses and solutions to challenges our customers are facing with our productsLead multiple technology challenges, prioritizing by customer and business needs.
Resolve customer issues and build knowledge for use by customers, peers, and product development.
Collaborate with others in resolving technical issues.
Reproduce issues in a lab environment and solve the unsolvable!Optimally run case escalations to Tier 3 resources while maintaining customer communications.
Knowledge, Skills and AbilitiesAbility to focus on overall customer satisfaction and a complete customer experience.
Ability to lead the resolution outcomes of customers complex technical issues, with mínimal direction.
Working with our newest products and technologies, you are curious and have a growth mind set to continuously learn about our products, sub
- Ystems and other technologies affecting customer interactions.
Ability to work with a small experienced Confidencial team that is passionate about the customers outcomes, helping each other thrive through collaboration with multiple teams and being an owner of the resolution from discovery through documentation for others to utilize.
Strong interpersonal and communication skills, both oral and written.
Must be able to articulate deeply complex technical topics to customers, peers, and non
- Technical personnel in an influential and understandable manner.
Ability to defuse complicated technical and political situations with enterprise customers.
Be an analytical thinker with show attention to detail.
Ability to optimally relay technical information to customers of varying skill levels, including senior technical customer levels.
Ability to communicate effectively with management on special projects, including project updates, etc.
How do you qualifyHold a BS in Computer Sciences (or related degree) or showcase equivalent experienceProvide at least8 years of relevant work experienceStrong working experience with the following:
Experienced technical knowledge of and experience fixing Linux / UNIX, including but not limited to tools like strace.
Proficient in a *nix CLI environment.
Scripting and/or Automation (eg.
Python, Shell scripts, Ansible)Container platforms (eg.
Docker, Kubernetes)Cloud platforms and infrastructure (eg.
AWS/Azure/GCE, Terraform)Troubleshooting APIs (familiar with JSON and YAML)Shell environments (eg.
Bash)TCP/IPHTTP - SSL/TLSREST APIsComfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments.
Familiarity with a wide variety of networking topics.
Must be able to read, write and speak English fluently, including technical concepts and terminology.
Multiple language skills a plus.
Other skills, talents and attributes that matter:
Familiarity with proxy servers (eg, NGINX)Database skills PostgreSQL, MongoDB, etc)KCS Practices certification a plusCertification on any of the following F5 products; LTM, GTM, ASM, APM, and knowledge of additional F5 technologiesExcellent customer communication and advocacy skillsDemonstrated proficiencies with LAN/WAN operations, Network protocols, UNIX or Linux Operating Systems, and/or networking hardware requiredProvide experience prioritizing multiple concurrent projectsExposure to cloud solutions in container environmentPhysical Demands and Work EnvironmentDuties are performed in a normal office environment while sitting at a desk or computer table.
Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
Duties may require being on
- Call periodically and working outside normal working hours (holidays, evenings, and/or weekends).
Duties may require the ability to travel via automobile or airplane, up to 10% of time.
#LI- DC1#LI- RemoteThe Job Description is intended to be a general representation of the responsibilities and requirements of the job.
However, the description may not be all