IntroductionIn this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role and ResponsibilitiesYou will be responsible for the accurate and timely processing of analytical operations support services. In all related tasks seek to achieve the agreed business objectives. Ensuring the delivery of a high quality service focused on the quality parameters defined by our client, with the aim of satisfying the end customer. Proposing and implementing changes to procedures and controls. Operate the requested services with quality and make the best delivery in the agreed time on the processes associated with their duties and the overall objectives of the team.
Required Technical and Professional ExpertiseHave an analytical profile to pay attention to details and patterns, show logical and observant thinking to identify points for improvement and development. Good written and spoken communication skills for interfacing with clients. Know how to work as part of a team, seeking a dynamic of cooperation and collaboration.
Graduates or undergraduates in areas such as: Administration, Law, Technology or Engineering and related areas.
Preferred Technical and Professional ExpertiseApply communication and organizational skills: communicate effectively and clearly in a multicultural environment. Work to meet deadlines, using organizational skills. Apply knowledge of the client's administrative processes to the delivery of services. Know the Service Level Agreement, measurements, reports, credits and penalties and internal organizational policies and standards applicable to the development of customer support processes.
Apply practical knowledge of the client's administrative strategies in accordance with adapting existing internal policies, procedures and results to meet changing client requirements, market conditions or IBM's continuous process improvements.
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