IntroductionThe Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.Your Role and ResponsibilitiesYou will be responsible for the accurate and timely processing of analytical operations service requests. In all related tasks, you will strive to achieve the agreed business objectives. Ensure the delivery of high-quality service focused on the quality parameters defined by our client, aiming for end-customer satisfaction. Propose and implement changes in procedures and controls. Operationalize the requested services with quality and deliver the best results within the agreed time frame regarding the processes associated with your assignments and the overall team objectives.Required Technical and Professional ExpertiseYou should have an analytical profile to pay attention to details and standards, present logical reasoning, and be observant to identify points of improvement and development. Good written and spoken communication skills are necessary for interfacing with the client. Ability to work in a team, seeking a dynamic of cooperation and collaboration. A degree or in the process of graduating in areas such as Administration, Law, Technology, or Engineering and related fields is required.On-site work at IBM Hortolândia (Condomínio Tech Town) with a differentiated schedule.All our opportunities are eligible for professionals with disabilities and/or rehabilitated.Preferred Technical and Professional ExpertiseApply communication and organizational skills: communicate effectively and clearly in a multicultural environment. Meet deadlines using organizational skills. Apply knowledge of the client's administrative processes in service delivery. Understand the Service Level Agreement, measurements, reports, credits, penalties, and internal organizational policies and standards applicable to the development of customer support processes. Apply practical knowledge of the client's administrative strategies according to the adaptation of existing internal policies, procedures, and results to meet changes in client requirements, market conditions, or IBM's continuous process improvements.
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