Job Description (Roles and Responsibilities)
**Main purpose of job**:
UKVI Colombo works closely with Home Office International Operations (HOIO) Colombo, Global Decision-Making Hubs and Central Service Teams in the UK to deliver a world-class visa service that supports UK economic growth & prosperity and keeps the UK border safe & secure.
We are seeking a flexible colleague who will work well in a busy IT-based office environment, who can deliver their work on time and to a high standard. You will need to be adaptable and show a willingness to undertake a variety of tasks.
This role is embedded within the HOIO Colombo team; therefore, you will also have the opportunity to work with and support colleagues tackling organised immigration crime, through enhancing visa decision quality through identification of abuse and underlying criminality.
You will need an eye for detail, a positive attitude, good communication skills and the ability to work as part of a busy and focused team. We also want you to enjoy working with us - so please bring your sense of fun too - and enjoy getting to know your new role and your new colleagues.
**Roles and responsibilities**:
**Enrichment activity**: To deliver Sri Lankan enrichment activity by undertaking information enquiries with internal and external partners, undertaking document checks and conducting visa customer interviews - all within agreed priorities, deadlines and customer service-standards. Working closely with enrichment teams in decision making centres and helping support new tasking processes across VSI and Immigration Enforcement as applicable.
**Generating new enrichment capabilities**: exploring new approaches to new or existing checks, including smarter, more reliable and where possible digital options. Establishing new contacts to broaden existing capabilities.
**Generating statistics/ Admin support**: To generate monthly visa statistics and all other relevant administration to support the UKVI team.
**Translating**: Translating documents into English.
**Field visits**: Where required, being able to work flexibly outside of the office to conduct in person enrichment and verification through field visits within Sri Lanka, with overnight visits in the field away from the office required. To complete written reports and verification to a high and prescribed standard, within tight deadlines.
**Language requirements**:
**Language**:English (Fluent: Written and Spoken)
**Level of language required**:Sinhala (Fluent: Written and Spoken), Tamil (Desirable)
**Learning and development opportunities**:
Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities.
The jobholder will be required to take some specific training courses related to their role, potentially out with Sri Lanka in a UKVI Decision Making Centre within the region.
All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.
**Working patterns**:
The High Commission is committed to supporting flexible working wherever possible. For security reasons, routine working outside of the office is not possible.
The role may require travel for field visits within Sri Lanka with some overnight stays required. Occasion regional travel within the South Asia region may also be required for training.
**Any other information (or specific local Post requirements)**:
- The holder will need to have/obtain Official Security Clearance.
- Role requires the job holder to work flexibly, starting early or working late when required.
- The role necessitates both in-country and overseas travel for partner engagement, training, field visits, meetings, regional support on occasions for which some overnight stays will be required.
- No relocation, housing or any other related costs or assistance can be provided.
Essential qualifications, skills and experience
**Essential on arrival**:
- Education: must be a university graduate
- An excellent command of English (written and spoken). This will be tested at interview.
- Good communication and people-friendly interpersonal skills, and the ability to develop productive relationships with other teams around the network.
- Strong organisational and time management skills with a flexible approach to allocation of tasks.
- The ability to work as part of a small team in Colombo and work under pressure to meet challenging targets.
- A positive attitude can do attitude, with attention to detail.
**Desirable**:
- A background in immigration administration or other administration role in an overseas Embassy/High Commission.
- A background of checking or testing information submitted to a private or government sector organisation.
- Familiarity with the Sri Lankan social system and official documents held by Sri La