Especialista Em Ti

Job Purpose Acts as the primary point of contact for local IT infrastructure services and End Business Users. Major Activities Driven and supported by global IT Infrastructure & Security team , manage and maintain local IT Infrastructure, network and security aspects Drive the troubleshooting and resolution of any relevant and impactful local country IT issues Be a reference for local IT Support resources Be responsible for first Level of Support Ensure infrastructure standards, IT security policies, and guidelines are followed locally Be a strategic partner and single point of contact for local country business and external IT Providers Develops and enhances relationships with local key stakeholders, acting as a trusted advisor / key point of contact actively managing expectations and monitoring satisfaction levels and service adoption Support audit preparation, participation, and remediation for assigned scope Support the collection of customer requirements and feedback for the design and optimization of specific infrastructure services