Especialista Em Ti

Job Purpose Acts as the primary point of contact for local IT infrastructure services and End Business Users.Major ActivitiesDriven and supported by global IT Infrastructure & Security team , manage and maintain local IT Infrastructure, network and security aspectsDrive the troubleshooting and resolution of any relevant and impactful local country IT issuesBe a reference for local IT Support resourcesBe responsible for first Level of SupportEnsure infrastructure standards, IT security policies, and guidelines are followed locallyBe a strategic partner and single point of contact for local country business and external IT ProvidersDevelops and enhances relationships with local key stakeholders, acting as a trusted advisor / key point of contact actively managing expectations and monitoring satisfaction levels and service adoptionSupport audit preparation, participation, and remediation for assigned scopeSupport the collection of customer requirements and feedback for the design and optimization of specific infrastructure services