Company Description
At The Rimrock, it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.
We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies.
As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty.
Learn more at: https://www.rimrockcareers.com/career-opportunities Competitive Salary: $57,000 - $62,000 gross annually, based on previous experience and education.
This is a temporary position with a contract term of six months.
Job Description
Reporting to the Director, Event Operations responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly serviceStrategize to exceed guest satisfaction results, thrive to grow our colleague engagement and surpass our financial goals during day to day tasksRecruitment, mentorship, performance management and development of 25-50 Event Service staff.Build and promote positive relationships with all internal and external stakeholders including other departments, colleagues and clientsParticipate in hotel meetings and initiatives, as requiredComment on Forecast and Profit and Loss analysisEnsure attendance at pre-conference meetings and develop strong relations with on-site clients ensuring every need is anticipatedAssume responsibility for all Banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies requiredDirect the daily operations in 18,000 square feet event spaceParticipate and guide departmental monthly meetingsEnsure process efficienciesMaintain the strictest confidentiality at all times on all matters pertaining to management, staff and any associated food and beverage mattersConvey passion and enthusiasm to the Guests and our Banquet Team.Coordinate with the Conference Services Team and Culinary to ensure timelines are met and dietary needs are covered.Demonstrate flexibility and the ability to problem solve and communicate effectivelyAct as someone that embraces change and understands it as a reality and necessity to make our hotel grow and compete within the marketActively look both inside and outside the industry for trends and best practicesOther duties as assigned. Qualifications
Minimum 2 years' experience in Food and Beverage Management including minimum 1 year in a Banquet/event/conference setting in a full service four (4) or five (5) diamond propertyCulinary and beverage knowledge required"Proserve" CertifiedResults oriented with the ability to be flexible, work well under pressure and be accountable to make sound, thoughtful business decisionsCreative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determinationMust be computer literate with working knowledge of Excel, MS Word, PowerPoint and Windows programsHighly organized individual with the ability to handle numerous tasks at one timeKnowledge Oracle, Birchstreet & Silverware applications – all regarded as helpful assetsThe ability to delegate tasks to team members and facilitate their completionSchedule flexibility, including early mornings, late nights, weekends, holidays, etc.
for 3-12 hour shifts.Constant standing and walking through shiftsAbility to lift up to 50lbs, and push up to 200 lbs on a daily basisSitting for extended periods of timeKneeling, pushing, pulling and lifting on a daily basisOccasional ascending or descending ladders, stairs and rampsAbility to multitask, maintain focus and calm when presented with stressful situations. Additional Information
Job Perks & Benefits: Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & WhistlerOne complimentary meal per shift in our staff cafeteriaInclusion & Diversity
We want every employee to feel valued, appreciated, and free to be themselves at work and in housing.
Banff National Park draws individuals from all around the world to visit, work, and live.
Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age.
As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission
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