The Brazil Operations External Fulfillment (EF Ops) is looking for a Project Manager to lead new product developments, planning cycles, and regular business reviews with senior leadership. The Brazil Operations External Fulfillment (EF Ops) team is responsible for the logistic of marketplace and works with third party sellers. We seek a Program Manager to lead our product developments and regular business reviews. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon. Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices. External Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. The EF Ops Program Manager will lead cross-functional initiatives working with teams in Brazil and abroad to design new processes, drive technology solutions and create project documentation and report results to senior leadership. The goal is to deploy impactful improvements that enhance the overall customer experience of the EF program and support our rapid growth. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.Key job responsibilitiesKey responsibilities include managing multiple projects simultaneously, conducting root cause analysis, and proposing solutions, preparing monthly and quarterly reports. The role requires close collaboration with stakeholders across Transportation, Product, Business, Supply Chain, and other EF teams across the world. The ideal candidate is an analytical problem-solver, organized, able to drive initiatives across teams to arrive at successful outcomes. As the EF Ops Program Manager, you will:- Lead the planning cycles for EF OPS proposing mechanisms and tools to scale our operation while improving results and the team´s productivity.- Collaborate cross-functionally to identify pain points and scope impactful projects, working with teams across Operations, Finance, Supply Chain, Business, Transportation and Product.- Liaise with stakeholders to drive projects, anticipate bottlenecks, provide escalation management, and balance business, operations need with technical constraints.- Conduct deep-dive analyses of EF operations pain points, then work with product teams to scope and implement short- and long-term technical solutions.- Manage weekly project status meetings and leverage project management tools to track initiatives.- Submit weekly, monthly and quarterly managerial reports detailing key program and project updates.- Above all, you will be the single-threaded owner responsible for driving your assigned projects to successful completion.We are open to hiring candidates to work out of one of the following locations:Sao Paulo, SP, BRABASIC QUALIFICATIONS- Bachelor's degree- Program or project management experience- Experience working cross functionally with tech and non-tech teams- Defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Fluent in Portuguese and Advanced EnglishPREFERRED QUALIFICATIONS- Experience driving end to end delivery, and communicating results to senior leadership experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules
