Description Diversity + Collaboration = Great InnovationAt Hitachi Energy, we live by this powerful equation.Together with customers and partners, we are advancing a sustainable energy future for all. We will only recognize this future when everyone has a seat at the table in an inclusive, collaborative culture.That's why we created Diversity 360.Hitachi Energy Transformers - Business Solutions IT Organization is seeking a Factory Site IT Delivery Specialist for Blumenau Factory who will provide overall service delivery to the site to drive value and business growth to the business.Job Role Overview:As Site IT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners, and IT stakeholders on IT-related topics.Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.The Site IT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.In this role, you lead site IT professionals, manage vendor relationships, and ensure that service delivery processes and procedures are followed to meet the organization's objectives.Your Responsibilities:Lead the Site IT team/resources in the factory or Hitachi Energy siteAct as a point of contact for IT supplier and CDC teams for IT related topicsEnsure the Ticket Management, Ticket Triage, and EscalationProvide Infrastructure support/delivery onsiteMaintain Governance and security onsiteCollect and manage the demand business requirements for factory/officeProvide IT Build project managementProvide first line support and governance for applicationsEnsure OT Asset IT/OT Cybersecurity operational managementEnsure First response for Cybersecurity emergencyPlan and manage factory/site IT Budget and cost controlEnsure Machine Connectivity with network core switchesManage vendor coordination and network connectivity (PLC programming out of scope)Ensure access to relevant applications for the factory or Hitachi Energy siteEnsure (with HR support) that the area of responsibility is properly organized, staffed, skilled, and directedGuide, motivate, and develop direct and indirect subordinates within HR policies, for the benefit of both company and the employeeTechnical and operational delivery management of factory infrastructure and networks onsiteWork onsite at the site or factory you are assigned to full timeYour Experience:Bachelor's degree in Computer Science or Engineering preferred, or 10+ years of experience in Information SystemsPrior experience in IT Infrastructure Network and ConnectivityFluent English communication skills & good local language skills in Portuguese2 years of experience in project management of complex global projectsExperience in process management, business process improvement, business process management, or value stream mappingExperience with manufacturing operations methods, process, and change management is an advantageExperience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledgeFlexibility to manage multiple shifts of IT resources in a factory environmentTools:MS Office Products - Excel, Word, SharePoint, Teams, OutlookSNOW Service Now Enterprise IT Management PlatformMicrosoft AzureSAP S4HanaInformation/Data & Analytics/Business IntelligenceMethodologies of this role:ITIL 4 PreferredL6S Lean 6 Sigma CertifiedPM/Agile PMCOBIT
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