Field Service Analyst – Macaé – Rio de Janeiro Apply your talent and skills to help leading companies improve everyday life. Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant. What You'll Do Your mission as a Field Service Analyst will be to work in the field at our client's office, located in Cabiúnas District of Macaé - Rio de Janeiro, providing level 1 support to the employees assigned to the client. Key Responsibilities · Providing day-to-day support to end users, such as configuring workstations with computers and the necessary peripheral devices, routers, printers, etc; · Helping to solve problems in other customer applications, such as repairing or replacing parts, debugging, etc; · Provide hardware and software support; · Check computer hardware HDD, mouse, keyboards, etc. to ensure functionality; · Install and configure appropriate software and functions according to specifications; · installations and formatting of machines, as well as migrations; · Manage administrative activities, organizing and scheduling updates and maintenance, using controls and spreadsheets, without preventing others from completing their work; · Keeping records of repairs and corrections and the maintenance schedule, registering and following them up in the call queue; · Participating in the preparation and delivery of training on tools to users; · Support in meeting rooms; Preferred experience: · Experience with Service Now; · Experience with inventory management; · Network experience; · Customer service, call handling; · Intermediate English. · Accept working in the presencial model in Macaé - RJ. Why Cognizant? A career in one of the largest and fastest growing IT services providers worldwide. Ongoing support and funding with training and development plans. A highly competitive benefits and salary package. Opportunity to work for leading global companies. Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.