Field Service Analyst – Macaé – Rio de JaneiroApply your talent and skills to help leading companies improve everyday life.Who We AreCognizant (Nasdaq-100: CTSH) engineers modern businesses.
We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.
Together, we're improving everyday life.
See how at www.cognizant.com or @cognizant.What You'll DoYour mission as a Field Service Analyst will be to work in the field at our client's office, located in Cabiúnas District of Macaé - Rio de Janeiro, providing level 1 support to the employees assigned to the client.Key ResponsibilitiesProviding day-to-day support to end users, such as configuring workstations with computers and the necessary peripheral devices, routers, printers, etc.Helping to solve problems in other customer applications, such as repairing or replacing parts, debugging, etc.Providing hardware and software support.Checking computer hardware HDD, mouse, keyboards, etc.
to ensure functionality.Installing and configuring appropriate software and functions according to specifications.Performing installations and formatting of machines, as well as migrations.Managing administrative activities, organizing and scheduling updates and maintenance, using controls and spreadsheets, without preventing others from completing their work.Keeping records of repairs and corrections and the maintenance schedule, registering and following them up in the call queue.Participating in the preparation and delivery of training on tools to users.Supporting in meeting rooms.Preferred Experience:Experience with Service Now.Experience with inventory management.Network experience.Customer service, call handling.Intermediate English.Willingness to work in the presencial model in Macaé - RJ.Why Cognizant?A career in one of the largest and fastest growing IT services providers worldwide.Ongoing support and funding with training and development plans.A highly competitive benefits and salary package.Opportunity to work for leading global companies.Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.#J-18808-Ljbffr