Field Service Analyst – Uberlandia – Minas Gerais Apply your talent and skills to help leading companies improve everyday life.
Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
What You'll Do Your mission as a Field Service Analyst will be to work in the field at our client's office, located in Uberlandia – Minas Gerais, providing level 2 support to the employees assigned to the client.
Key Responsibilities • On-site IT support
• Imaging and deployment of new laptops and mobile devices (BYOD).
• User onboarding/offboarding: setting up workplaces, managing laptops and devices, collecting assets.
• Update IT Assets inventory (when assets deployed to users or returned to stock or disposed)
• Coordinate with the Regional IT Manager the annual disposal of EOL IT assets.
• Provide Level 2 computer/application support.
• Troubleshoot hardware/software issues, engage vendor support for repairs.
• Resolve IT support incidents in ServiceNow, maintaining SLAs , and document support activities in ServiceNow.
• Update and patch client PC environments.
• Update and Patch local server infrastructure
• Installing and updating approved software
• Support network-connected infrastructure like AV systems, meeting rooms, access control, and video surveillance.
• Provide 'hands and feet' support to the Corporate IT infrastructure and Operations teams, for site IT infrastructure (server, storage, network, wifi,..)
• Support local, regional, and global IT projects.
• Support continuous improvement programs/initiatives.
• Support Corporate Cybersecurity and Compliance initiatives
• Follow IT policies and standards and ensure site compliance with internal controls.
• Support internal audit preparations and execution.
• IT procurement and vendor management.
• Support Regional IT Manager with Site budget planning
Preferred experience: · Experience with Windows OS Troubleshooting, AD, Hardware;
· Experience with Software Installations and Maintenance;
· Experience with M365, MS Apps Troubleshooting
· Experience with networks;
· Inventory control;
· Supplier management, purchasing;
· Budget planning;
· Intermediate English.
· Accept working in the presential model in Uberlandia - MG.
Why Cognizant? A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
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