Field Service Analyst – Uberlandia – Minas GeraisApply your talent and skills to help leading companies improve everyday life.Who We AreCognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.What You'll DoYour mission as a Field Service Analyst will be to work in the field at our client's office, located in Uberlandia – Minas Gerais, providing level 2 support to the employees assigned to the client.Key Responsibilities• On-site IT support• Imaging and deployment of new laptops and mobile devices (BYOD).• User onboarding/offboarding: setting up workplaces, managing laptops and devices, collecting assets.• Update IT Assets inventory (when assets deployed to users or returned to stock or disposed)• Coordinate with the Regional IT Manager the annual disposal of EOL IT assets.• Provide Level 2 computer/application support.• Troubleshoot hardware/software issues, engage vendor support for repairs.• Resolve IT support incidents in ServiceNow, maintaining SLAs , and document support activities in ServiceNow.• Update and patch client PC environments.• Update and Patch local server infrastructure• Installing and updating approved software• Support network-connected infrastructure like AV systems, meeting rooms, access control, and video surveillance.• Provide 'hands and feet' support to the Corporate IT infrastructure and Operations teams, for site IT infrastructure (server, storage, network, wifi,..)• Support local, regional, and global IT projects.• Support continuous improvement programs/initiatives.• Support Corporate Cybersecurity and Compliance initiatives• Follow IT policies and standards and ensure site compliance with internal controls.• Support internal audit preparations and execution.• IT procurement and vendor management.• Support Regional IT Manager with Site budget planningPreferred experience:· Experience with Windows OS Troubleshooting, AD, Hardware;· Experience with Software Installations and Maintenance;· Experience with M365, MS Apps Troubleshooting· Experience with networks;· Inventory control;· Supplier management, purchasing;· Budget planning;· Intermediate English.· Accept working in the presential model in Uberlandia - MG.Why Cognizant?A career in one of the largest and fastest growing IT services providers worldwide.Ongoing support and funding with training and development plans.A highly competitive benefits and salary package.Opportunity to work for leading global companies.Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
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