Field Service Manager

Date Posted: 2023-12-20Country: BrazilLocation: LOC6008: AVENIDA BRIGADEIRO FARIA LIMA, 2170 – PUTIM – SÃO JOSÉ DOS CAMPOS – SP – CEP 12227-901Position Role Type: UnspecifiedResponsibilities:Coordinate product service evaluations, aircraft software upgrades, field campaigns, retrofits and other remedial programs on Collins hardware in service with customers' fleets.Document customer expectations, fleet health and technical issues raised during customer visits in periodic written customer contact reports.Collect and communicate voice of the customer and provide technical advisement to internal Collins aftermarket teams regarding customer concerns.Report significant product performance issues from the field to Collins internal stakeholders.Manage the overall customer relationship as part of an effective customer core team consisting of the Airline Support Manager, Customer Business Director, Product Performance Manager and contacts from other Collins business units.Assist customer's engineering, maintenance, quality, material, purchasing, production and training personnel in the operation, maintenance, repair and installation of Collins products.Awareness of customer's spares, repairs and warranty and account receivable requirements as they relate to Collins.Work together with cross functional team including sales, peer FSMs/ASMs in region, field service and engineering from other business units to handoff issues.Approximately 30% travel is required, mainly local travel to customer facilities in the Sao Paulo area. Occasional international travel to other customers in Latin America and/or a Collins facility can be required.The FSM will work closely with the Collins Customer & Account Management team on business initiatives to develop meaningful relationships with regional customers.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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