Field Support Engineer

.Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Field Support Engineer @Curitiba (Onsite, Corporate Evolution Building) who wants to learn and transform his career. Roles & Responsibilities Provides second-line investigation and diagnosis.Resolves and closes incidents/service requests as per the procedures & allocated timelines Logs relevant incident/service request details as per process in ITSM tool.Communicates with client regarding incident progressEnsures tickets are updated at all times until issues are resolvedComplies with Quality Health Safety Environment (QHSE) and IT policiesLiaises with clients, IT support groups and 3rd party providers when necessaryPerforms staging of PCsPerforms IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site Security Officer (SSO) on IT security issues and virus elimination. Creates/maintain documentation for scope of work.Special events coverage, meeting room & VCON & voice devices supportCentralized hardware and Spare part stocking and local site inventory management and asset management, Stock managementBreak fix services to nearest small sites leveraging shipping options (Device exchange or Loaner PC)Hardware vendor coordination for Break fixImaging & provisioning of devices. Setup and build workstations.Update AMDB including hardware and software.PC and other devices logistics managementCoordinate activities with third parties to resolve the IT issues or complete service requests.Follow standard operating procedures as documented in the knowledge management system.Providing trainings / demo's when needed to end users.Onsite admin tasks e.G. backup, OS migration.Onsite Operational support of Industrial mobility devicesMobility Operational support for company owned mobile phones / tablet devices and BYODAsset Disposal Coordinate with regional/global support groups for end-to-end request resolution and escalation