Field Support Engineer

.Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Field Support Engineer who wants to learn and transform his career.Ideal if you have:Advance English.Laptop/Desktop Windows Knowledge, Networking (L2 level).In this role you will:The support services at the user's table (Desk Side) are made up of the following components:Laptops/DesktopsBasic printer supportCoordinate with a third-party vendor for hardware or software issuesHardware repair (break fix)Software repair (break fix)Repair services (Break-Fix) will be managed by a dedicated Desk Side engineer at each site.Engineers must maintain, update, and oversee every aspect of computer networksAssist customers in their inquiries and provide troubleshooting support when neededProvide training and assistance to IT technicians and help desk techniciansDesign computer systems to meet the particular needs of the organizationAct as the first point of contact for clients concerning their computer systems and hardware issuesEnsure proper logging and documentation of all issuesMonitor daily performance of systemsTurn in detailed reports for technical assistance requests, including the procedure utilized to resolve the issue, dates and times, and the individuals involved in the caseEngineers will be expected to install and configure computer applicationsPortuguese Language (English as a Second Language)Support services at the user's Desk (Desk Side) The service hours will be covered according to the need of the locality. For Manufacturing Plants, 7x24 coverage is required. In locations with business hours, service will be provided during business hours.Remote Support Services at the User's Desk (Remote Desk Side) Remote support at the User's Desk or (Remote Desk Side) applies to sites that do not have constant service coverage, therefore. applies Remote Support on the User Desk (Remote Desk Side)Good to Have:MS Office, Teams