Field TechnicianThe Field Technician reports to the Field Technician Coordinator and is responsible for installation, operation and maintenance of VSAT, marine and other communications related equipment at offshore, onshore, and in other remote locations. Through strategic direction and accountability, this position will perform and implement Speedcast Field Services initiatives related to Field Services Operations to ensure contracted services are delivered to meet customer's satisfaction, whilst optimizing the potential to maximize the margin.Primary Job Responsibilities:Carry out or assist in surveys, installations, commissioning and operation of Communication Systems in line with scope of work.Travel to any location as directed by Field Technician Coordinator taking into account HSE issues regarding travel abroad.Keep local client representatives updated on ongoing work, projects, operations etc.Participate in the established KPI process, including bi-yearly reviews, agreement of business, team and individual objectives, and an updated personal development and training plan.Work in compliance with required QHSE policies and procedures.Attendance and completion of HES training as well as other company provided training.Report any accident, incident or occurrence deemed dangerous or hazardous through the channels provided by the Company's Management Systems.Actively participate in the development of the Company's QHSE culture and Management Systems by way of suggesting improvements, ideas or additions.Perform assignments as directed by Customer Service Centre or Operation engineers.Recognize situations requiring a service call escalation.Provide timely, accurate and unambiguous updates to the ticketing system.Effective 'debrief' and reporting of service calls after closing/ending these.Follow appropriate procedures, either internal or by the client as needed to resolve the issue.Communicate issue and problem resolution notes with Field Technician Coordinator, Operations Engineers and Customer Service Centre.Work within established guidelines and procedures.Maintain work areas in a clean and organized manner.Perform any other duties assigned by your manager.Update job knowledge by participating in educational opportunities.Explore opportunities to add value to the existing job or future jobs by the clients and sites visited.Experience/ Skills Required:A good understanding of HSE issues for offshore work and work in remote locations.Good troubleshooting skills, and ability to work with complex problems.Well organized, and the ability to prioritize under pressure.Good verbal communication skills.Good interpersonal skills; with the ability to work as part of a team.Qualifications/ Education Required:University degree in Computer Science or Network/Telecommunications or Electric engineering, or equivalent experience.Technical knowledge of Telecommunication or Electronic/Electric or even Electro-Mechanical systems, or a degree equivalent.CREA or CFT are mandatory.Speedcast is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics.Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.
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