Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Data Technician today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will do:Provide email support for customers utilizing the client's products and servicesProcess and validate GTFS exports to ensure data accuracySet up, configure, and troubleshoot Interactive Maps for clientsConfigure and troubleshoot HTML timetables for effective client useIdentify, document, and file bugs as they arise during product usageReview datasets against GTFS standards for accuracy and completenessCreate and maintain GTFS datasets, ensuring compliance with standardsCommunicate with agencies to address questions and concerns about their servicesWhat you need to succeed in this role:Excellent English skills (at least C1 for both spoken and written)Minimum of 6 months experience working with data entry, analysis, and management;Experience using CRM systems or Kanban-style project management tools (e.g., Asana, Trello, etc.)Experience in Customer SupportPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)Will be a great plus:Familiarity with HTML, SQL and/or basic codingFamiliarity with transit dataBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.com
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