Company DescriptionDiscover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nestled on the East Crescent of the renowned Palm Jumeirah.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.Job DescriptionDay to day, your responsibilities will include but not be limited to:Effectively handle guest complaintsAssist with rostering, taking into consideration forecast, wage cost, staff requests etc.Ensure staffing levels are adequate for the next service period, making adjustments to the roster where necessaryEnsure there is enough mis en place for serviceEnsure beverage cost is maintained to budgetReport any shortages in equipment to the managerConduct staff training including induction, product knowledge etc.Counsel staff if not performing to the Outlet's standardsAttend and actively participate in necessary meetingsBe able to take charge of the outlet/area in the absence of the ManagerDaily stock orderingFlexibility to work in all F&B areasQualificationsYour experience and skills include:Previous experience with senior responsibilities in Food & Beverage Service.Strong leadership skillsEffective time management, communication and problem solving skillsFlexible to work early or late shifts, weekends and public holidays.Capacity to work well under pressure.Bar background additional advantageStrong Multi-Tasking skillsProven ability to work fast in fast-paced settings.
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