Languages:
German (native level) & English
Working Hours:
21:00~06:00 (Thursday-Monday)
In order to apply, please submit your CV in
English
Position Summary:
Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?
Our player support department supports over 1,000 games developers across the globe. We're currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
Responsibilities:
Processing questions and problems from users through a ticketing system
Answering queries on blogs and forums as well as social media channels
Getting familiarized with the games so you can advise players
Getting creative in finding solutions to technical problems and bugs
Encouraging user loyalty by providing an outstanding service
Contributing to studio-wide community strategies
Supporting the community managers with ad-hoc tasks
Essential skills and experience required:
Strong written and verbal communication skills in
English
Native level of
German
(knowledge of additional languages is a plus)
Experience in Translation, Communication, Customer Service or similar
Passion for gaming and ideally experience working in the gaming industry
Basic knowledge of social media from both user and professional points of view
Keen to work in an international environment
Excellent organizational skills, ability to multitask and adapt to changing priorities
Good knowledge of MS Office
Excellent interpersonal skills
Ability to work independently with minimal supervision as well as part of a wider team
Strong analytical, troubleshooting, problem-solving and decision-making abilities
Critical thinking skills to be able readily offer clients and players innovative solutions
We offer:
An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
Valuable and transferable work experience in the games industry
Ongoing training and professional self-improvement opportunities
TransPerfect and its companies provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.
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