The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors.
We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion.
LACN is committed to educating and supporting our patients and their families through every step of the way.
We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors.
We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment.
We are proud to be at the forefront of cancer research through our partnership with OneOncology.
Why Join Us?
We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description: The Front Desk Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network.
This role will also provide office support for the front office area.
Responsibilities Greet and direct patients and visitorsGate KeepingCollect co-payments and deductibles.
Reconcile daily cash reportSchedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocolAnswer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel.
Record accurate and complete messages when necessaryMaintain supplies and cleanliness of the front officeEnsure maintenance of patient confidentialityDemonstrate exceptional customer service skills in the performance of work assignments and dutiesAccurately document in the EMR systemTraining new hires on the process and procedures of the practiceMaintain accurate records for all appointments scheduled for providersSorts incoming mailVerifies patient's insurance information and updates billing staff if any changesStrong verbal and written communication skills.Ability to establish and maintain effective working relationships.Demonstrates exceptional assessment, critical thinking, and customer service skillsAbility to maintain emotional stability to cope with human suffering, emergencies, and other stressesAbility to seek out resources independently and work collaborativelyAbility to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulationsAbility to multitask efficientlyAbility to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others Qualifications Great Customer Service SkillsMedical Terminology-Oncology/Hematology SpecificBasic computer knowledgePrevious Oncology/Hematology experience preferredSalary Transparency: Exact compensation may vary based on skills, education, certifications, experience, and location.
Base Salary Range: $18.00 to $22.00 per hour
#J-18808-Ljbffr