Company DescriptionWelcome to Pullman Lombok Merujani Mandalika Beach Resort.
Our world is your playground.Accor's first premium-scale resort in Lombok, with 257 rooms, suites, and villas—many with private pools—merge island tradition and sophisticated contemporary style.
Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind, and spark the palate.
Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences.
All set around our free-form pool, all with a backdrop of inspiring ocean views.At Pullman Lombok, you're free to do as much as you like.
Or as little.
The Pullman SPA creates personalized therapies for peace of mind, body, and soul.
Pristine beaches nearby are a hub for surfers and snorkelers.
Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self.
And motor races at Pertamina Mandalika International Street Circuit are just a few minutes' drive away.Job DescriptionThis position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office's service standards delivery are maintained in accordance with the Hotel's strategic plan and standards.QualificationsPrimary ResponsibilitiesFront Office OperationParticipate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.Check that all Front Office employees report to work punctually and are well groomed before each of their shifts.Conduct daily briefings and ensure that all pertinent information is well received by team members.Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow-up actions.Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.Liaise with the Reservations Department in a high house situation and recommend actions to be taken.
Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.Coordinate full house situations and make all necessary arrangements to handle overbooking and pledge relocates.Liaise with the Finance Department to ensure that credit procedures are properly carried out.Analyze market trends, review rooming lists, and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling.Make courtesy calls to VIPs, long stay, and corporate guests to obtain feedback and pro-act to handle any lapses in service standards.Handle all guest correspondences and ensure prompt follow-ups.Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.Team ManagementInterview, select, and recruit Front Office employees.Identify and develop team members with potential.Conduct performance reviews with the team.Constantly monitor team members' appearance, attitude, and degree of professionalism.Prepare detailed induction programs for new employees.Develop, conduct, and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.Prepare weekly staff schedules keeping in mind anticipated business, operating budgets, and standards of service.Prepare payroll and gratuity reports.Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues, and provide a regular forum for department communication.Other ResponsibilitiesMaintain complete knowledge of all food & beverage services, outlets, and hotel services/features.Be well versed in hotel fire & life safety/emergency procedures.Attend all briefings, meetings, and trainings as assigned by management.Report for duty on time wearing clean and complete uniform at all times.Maintain a high standard of personal appearance and hygiene at all times.Perform other reasonable duties assigned by the Management of the Hotel.Additional InformationKnowledge and ExperienceDiploma in Tourism & Hospitality Management.Minimum 3 years of relevant experience in a similar capacity.Excellent reading, writing, and oral proficiency in the English language.Ability to speak other languages and basic understanding of local languages will be an advantage.Good working knowledge of MS Excel, Word, & PowerPoint.
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