Company Description We are seeking an energetic and enthusiastic Full-Time Front Office Supervisor to join our team at Mercure Sydney Bankstown, and to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.
A great opportunity for an experienced Guest Service Agent ready for their next role in Front Office.
Who are We? Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries.
We are far more than a worldwide leader.
Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Job DescriptionWhat will you be doing? Deliver service excellence, from check in to check out and everywhere in betweenOften be the first point of contact for guests and visitorsTake the lead and guide the front office's day-to-day operations with expertiseComplete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations in the restaurant, delivering food and maintaining guest accountsProvide passionate, knowledgeable and friendly service to external and internal guests at all timesEnsure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty programQualificationsYour Skills and experience include: A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership positionKnowledge of Opera / Opera Cloud PMS is advantageous but not essentialThe ability to work under pressure, multitask and think on your feet to quickly resolve issues is requiredStrong communication skills and pride in personal presentationHave a natural ability to surprise guests with your authentic guest service, setting you apart from the restA genuine customer service focus and a strong dedication to always making our guest's smile during their stayAdditional InformationWhat's in it for you An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at AccorAbility to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel OperationWork alongside passionate industry professionalsBe mentored by experienced Accor Hospitality professionals who want to see you succeed!
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