Company DescriptionThe Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London.
The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations.
The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, cocktail or soft drink at any time of day.
Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal livesGrow your experience anywhere.
Explore limitless opportunities across 5000 hotels in over 100 countriesParticipate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personalityJob Description· Assist in conducting training for all Front Office employees.
· Direct daily front office operations.
· Attend to credit problems.
· Ensure efficient and courteous service.
· Supervise and support the Front Office team.
· Ensure department policies and procedures are understood by all employees and observed in tasks performed.
· Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
· Perform any other duties as directed by the Front Office Management.
· Effectively use guest feedback to improve product and service delivery.
· Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
· Lead by example when attending to guest requests.
Show efficiency in constantly striving to provide Total Customer Satisfaction.
Additional InformationWe support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.
In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team.
In addition, we will provide you with hotel discounts and benefits worldwide.
• Creates a culture which is service-focused, positive and driven to succeed, open to change and creative in approach.
• Excellent communicator with well-developed stakeholder management skills (internal and external).
• Exceptionally organised with the ability to efficiently prioritise matters.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
If you feel you are the right candidate for the role of our Front Office Team Member, please click 'apply' now!
We'd love to hear from you! One more thing… By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader.
With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor's limitless opportunities.
Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Contract Type: FTStart date: 06/11/2024Location: Novotel London Greenwich
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