Gaming Analyst With Danish

David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard Danish-speaking Gaming Analyst for their Malta office.
Location: Tal-Pietà, Malta
Employment type: Full-time, on site
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:

Analyze risk-scoring reports to identify potential addictive behavior and contact at-risk players via phone or email, providing support in accordance with internal policies and procedures, including additional checks, self-exclusion, and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Track and assess escalated self-excluded players for risk and manage refunds for eligible players
Review follow-up case reports on a daily, weekly, and monthly basis
Escalate complex cases with recommendations to senior management to ensure effective player protection
Apply a solution-focused approach to assist vulnerable players
Recommend changes and improvements to Responsible Gaming operational activities and processes
Collaborate with the Responsible Gaming Management team to promote Responsible Gaming awareness and deliver necessary training.

REQUIREMENTS:

Native or fluent Danish speaker with strong English proficiency in both written and spoken forms
Keen interest in addiction psychology and knowledge of regulatory and compliance standards
Effective listening skills, empathy, and the ability to understand others
Willingness to learn and improve business operations
Positive mindset and flexibility
Strong teamwork abilities
Analytical thinking with excellent attention to detail
Capability to work effectively in a fast-paced, dynamic environment
Shifts from 9 AM to 11 PM with early/afternoon shifts Monday to Saturday, with a high possibility of Sunday shifts.

BENEFITS:

Private health insurance
Free breakfast and lunch
Wellness allowance
Birthday leave
Company and Team building events.
Relocation package to Malta including flight and 2 weeks of accommodation.
And much more!


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