Gaming Localization Project Managers will be responsible for managing and delivering game localization projects, Gaming Localization Project Managers independently execute all projects from start to finish and serve as a single point of accountability for their successful completion, including responsibility for administration, schedule, budgets and client communications.
Gaming Localization Project Managers will provide client support on challenging game localization problems in a dynamic and exciting environment, and will gather information, propose solutions and report regularly to our clients, going above and beyond to make sure they are happy with our services.
They have a passion for excellence and want to help make better games.DESCRIPTIONConfirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services/Clients to modify/correct project instructions/parameters as neededCoordinate with Account Executives/Client Services to educate/advise clients regarding the best way toaccomplish their goals for individual projects – engaging clients directly as requiredNegotiate rates and deadlines with contract linguists in order to maximize profitability and project completionspeedUse computer assisted translation tools whenever possible to maximize consistency and profitabilityUse appropriate reference materials/glossaries as needed to maximize consistency and qualityCommunicate any issues/problems/delays/additional information to Account Executives/Client Services/Clients on an immediate basis and work to troubleshoot any issues that ariseEffectively liaise with other departments that are essential parts of the project workflow (for instance, QualityManagers, Localization QA Teams, etc.
)Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job outReturn completed projects to Account Executives/Client Services on time or earlyBill projects completely and accurately within 24 hours of project completion, complying with all appropriateregulations and processesRegularly use data analytics to track the progress of their initiatives, make business decisions, and assess the success of their efforts in a tangible mannerEstablish and maintain working relationships with contract linguists located around the worldConsistently give both positive and negative feedbackFile compliance reports as needed for substandard work performed and work with Quality Assurance to imposeappropriate financial sanctions in those casesInvestigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensurethat appropriate systemic changes are implemented to ensure that any problems that occurred cannot berepeatedBased on management approval, execute sample jobs and/or projects with a higher level of complexity/difficultyWork to understand and be knowledgeable about gaming clients, including current events, business trends and industry leadersMake recommendations to the manager on ways to improve any processes, etc.
as part of TransPerfect'scommitment to continual improvementProvide assistance to others when able and as neededPerform all duties independently without extra support, maximize manager's check-ins and escalate issues tothe manager in a constructive wayRetain, apply, and stay current on best practices, processes, technologies, and tools needed to produce work to the highest standardDisplay consistency in terms of attitude, quality of work and approach to their colleaguesComplete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisorREQUIRED SKILLSAbility to work with a wide variety of personality types and get objectives metAbility to partner with all stakeholders to thoroughly understand features, timelines, and expectations, ensuring the best quality supportAbility to proactively identify and call out risks, suggesting alternative approaches to deliver the project successfullyAbility to act as an effective advocate for our clientsAbility to effectively multitask in order to simultaneously execute multiple projectsExceptional problem solving/critical thinking skillsAbility to maintain professionalism in all situations, especially under tight deadlinesAbility to maintain professionalism, focus and result-orientation under pressure and tight deadlines80% on either Phase 1 or 1.2 Final-Eye tests, the second score must be a minimum of 70%80% on Phase 2 Final-Eye testREQUIRED EXPERIENCE AND QUALIFICATIONSBachelor's degree or equivalent, or directly relevant experienceMinimum 3 years localization project management experience in the video games industryKnowledgeable on how to handle common video game file formatsDirect client-facing experienceDESIRED SKILLS AND EXPERIENCEFluency in a foreign languageUnderstanding of the Game Development life-cycleExperience working with other Gaming services disciplines such as LQA, Art Services, Player Support, etc.