Gerente Comercial
KEY EXPECTED ACHIEVEMENTS
If Manager
Employee enhancement
- Communicates expectations and objectives providing ongoing feedback, and addressing shortcomings.
- Balances he workload, commitments and priorities of individuals vs te company when setting expectations and assigning work.
- Monitors and ensures the efficient and appropriate use of resources, tools.
- Uses individual as well as group goal setting to maximize performance.
- Challenges rules or practices that present inappropriate barriers to independent action and decision-making.
- Brings excellent performance to the attention of the larger organization.
- Seeks resources that will enhance the team's productivity.
- Develops and supports employees' career plans and learning opportunities.
- Applies company policies and procedures in managing direct reports' performance.
- Coaches in different areas, identifying training and development needs to support professional growth
- Leads by example and fosters an environment of mutual trust through clear communication, open dialogue and consistent behavior.
Customer satisfaction
- Responds to customer/internal partner needs in a timely, professional, helpful, manner, regardless of the attitude.
- Shows customer/internal partner that their perspectives are valued.
- Adapts to the different working styles, personalities and cultural backgrounds of the people they work with
- Conducts analysis of demand for services and influences stakeholders to ensure that the necessary resources are made to deliver required services.
- Negotiates at senior level on technical and commercial issues, to ensure that customers, suppliers and other stakeholders understand and agree what will meet their needs, and that appropriate service level agreements are defined.
- Initiates improvement in services, products and systems.
- Supports business change, acting as a single point of contact for senior stakeholders, facilitating relationships between them.
- Builds rapport that foster positive and productive relationships.
Empowerment
- Delegates authority to match responsibility, holding staff accountable for agreed upon commitments.
- Supports staff in taking independent action, providing coaching along the way.
- Delegates responsibility rather than taking charge or micro-managing when staff have the capability.
Business Strategy
- Establishes a long-term marketing strategy aligned with the overall marketing goals and objectives.
- Translates and adapt the strategy into operational plans (ie.
Pricing) across the marketing mix including elements of analysis, planning, implementation and control.
- Ensures consistency of business plan implementation across the marketing/sales functions.
- Measures progress of the activities against objectives.
- Assesses the potential impact of wider environmental forces on the business strategy (.
culture, ethics, economics, politics, legal frameworks and sustainability).
- Facilitates and coordinates departments, marketing, segments, and organization's counterparts to ensure continuous alignment between organizational strategies and investments.
- Establishes key performance indicators and relevant metrics and monitors and analyzes results in order to implement corrective measures, when appropriate, to maximize performance and achieve revenue and operating income budget.
- Provides strategic coaching and leadership to the marketing and affiliated teams on the business model.
- Distributes resources across segments/products/business lines/marketing mix (channel distribution, product, pricing, and promotion) based on marketing objectives/priorities.
- Anticipates and builds capacity and capability to respond to future market needs.
Channel Distribution
- Coordinates the implementation of channel strategy with other organizational stakeholders (e.g.
sales, technology, etc.).
- Monitors and manages the effectiveness of channel performance and utilization of channel resources.
- Liaises with product and brand managers to facilitate the launch of new products via distribution channels.
- Builds and maintains long term relationships with channel members.
Business Partnering
- Assesses the value proposition when identifying and creating solution (product, service, solution).
- Intervenes, as necessary, to assist others to address or resolve issues surrounding the solution (product, service, solution).
- Develops new & existing customer potentials that promote organizational objective for maximum penetrations and profitability.
- Lead new business opportunities by developing and analyzing business cases, market strategies, deal requirements, business potential, and financials.
- Works with key stakeholders to ensure forecast accuracy, maximization of opportunities and development of plans to deliver against organization's objectives.
- Coordinates planning activities with other functions/stakeholders within the organization.
- Identifies business opportunities based on kno