Our client specialises in inbound multichannel customer support across multiple verticals from their quality strategically located centres in Fiji South Africa and Peru and via their work from home colleagues in Namibia.
As an international awardwinning multilingual contact centre they know that our staff and the relationships they have with their clients are their greatest and most valuable assets.
Because of this they work tirelessly to embody their clients brands.
They call this client experience: Our people your brand.
Job Type: Full time/Permanent Location: Kwazulu Natal South Africa Workplace: Fully Remote Training : Training must be conducted in office for the first 15 weeks (Waterfront) Working hours: 40 hours per week at 89 hours shifts per day Rotational shifts Mondays Sundays includes & public holidays as operationally required.
Working hours will be sent 2 weeks in advance.
Requirements Native level fluency in German language: Verbal & Written Located in South Africa Permanent residence permit/ South African ID holders only Flexibility to work shifts Fibre internet connection or fixed stable ADSL line required at own cost.
Must be fixed line internet.
No Wireless connections accepted.
UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
Fully paid product and systems training provided.
Training: 4 weeks (Fully Paid).
Probation period: 4 months Responsibilities Work for a prestigious airline brand on various work streams Assistance to passengers with pre & post flight departure travelrelated queries in customer relations department in German & English languages Work on airline reservations systems & handling voice calls in English & German may include some written correspondence.
Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels.
Demanding and timesensitive call center environment Remote Work : No