Global Service Desk Agent

**Job Summary**

**Responsibilities**

Customer Support
- May provide support in 1 or more languages
- Works on tasks outside of the queue as assigned by management

Process (Improvement/ Development/ Management/ Documentation)
- Consumers of process documentation
- Responsible for alerting team leads and managers for discrepancies
- May make recommendations for process improvement

Business Systems
- Develops knowledge of and learns business systems (e.g., Siebel, CSC, ECP) within the GSD
- Recognizes and escalates when standard processes are not functioning correctly

**Qualifications**
- Previous experience with Costumer Service;
- High School diploma;
- We are looking for a hands on person who is passionate about working with costumer and is willing to enhance their experience with Equinix;
- Undergraduate diploma or Currently enrolled in a University is a plus;
- Advanced English is mandatory;
- Microsoft Office Intermediate;
- Fluency in Spanish is desirable;