Company DescriptionSwissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services.
Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.Join our motivated and vibrant Team and build your career with us.Job DescriptionSummaryReporting to the Director of Operations, the role holder will contribute to the performance of their area by assisting in directing, ensuring the hotel meets its financial and guest satisfaction objectives.ResponsibilitiesCoordinates and ensures all guest arrivals and departures to achieve a reputation as a market leader in the industry.Greets all guests upon arrival and ensures that they are escorted safely to their room after Check-in.Conducts check-in and registration procedures for guests as needed.Checks VIP rooms prior to guest check-in to ensure they are clean, properly equipped, and maintained to a high standard.Delivers memorable experiences for every guest.Implements and maintains the guest recognition program.Handles guest complaints, inquiries, comments, feedback, and online surveys; logs them and addresses them to concerned departments for appropriate action and follow-up.Maintains up-to-date files and information on tours, sightseeing visits, and points of general interest; makes necessary bookings and arrangements when requested.Conducts inspections of the public areas of the main lobby, guest areas, and F&B outlets to ensure high levels of cleanliness and maintenance.Upsells all hotel, spa, and outlets inside and outside the property.Ensures that guest check-out arrangements are properly in place with memorable farewells to all guests.Carries out administrative requirements as directed and submits reports on time as directed by hotel management.Any other tasks as assigned by the Front Office Manager and hotel management.QualificationsAbilities/Key Competencies/SkillsAlongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful, and deliver a great experience.Leading MyselfPositive Orientation.Operational Decision Making.Self-Development & Management.Leading the BusinessAdvocating Guest Passion.Business Planning and Analysis.Business Improvement and Change.Experience/Certificates/EducationEducated to bachelor's degree level, most likely within a business or hospitality management related discipline, or equivalent experience.Prior experience in the same position in a large, fast-paced organization.Previous experience in a luxury hospitality brand is essential.Fluency in verbal and written English is essential.Must be a highly capable user of Microsoft Office programs including Excel, Word, PowerPoint, and Outlook.Prior experience in pre-opening is a plus.
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