Guest Relations Supervisor

Job Description Consistently offer professional, friendly and engaging serviceLead and manage all aspects of the Guest Services department and ensure all service standards are followedHandle guest concerns and react quickly, logging and notifying proper areasConduct regularly scheduled departmental meetingsManage the departmental budgetBalance operational, administrative and colleague needsAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assignedQualifications Previous leadership experience in a similar role requiredPrevious PMS experience requiredComputer literate in Microsoft Windows applications requiredUniversity/College degree in a related discipline an assetMust possess a professional presentationStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times
#J-18808-Ljbffr