Company DescriptionThrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.The Sofitel Brisbane Central is centrally located within the heart of Brisbane city. 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane's best accommodation experiences. The hotel features various F&B outlets, two fitness centres, Day Spa and fully flexible event spaces for up to 1100 delegates.Job DescriptionFirst impressions are everything! As an ambassador of our Front Office Reception team, you will take care of the guests from the moment they arrive at the hotel through to their departure, ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests and a Heartist who delivers cousu main moments and an exceptional level of luxury experience.You'll excel in this role if you are energetic, self-motivated, have attention to detail, and are passionate about creating exceptional service experiences. A key to success in this position is the ability to deliver incredible guest service and understanding of how to ensure the safety and security of the property.What you will be doing:Engage with our guests on check in, check out and during their stay through reception and concierge duties.Handle guest concerns efficiently to guarantee memorable moments for our guests.Assist in providing recommendations and information about Brisbane and its surrounds to our guests.Interact with different departments on a daily basis to ensure that our guests have a seamless experience.Provide exceptional service and product knowledge to proactively upsell hotel products and services.QualificationsPrevious experience in a front office or reception position.An enthusiastic approach, excellent attention to detail and superior customer service skills.Strong communication skills, both verbal and written.A friendly personality paired with professionalism and a high standard of personal presentation.Open manual driver's license.Ability to work varied shifts from early mornings to late evenings, including weekends.Additional InformationBring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.Thrive in our Sofitel Brisbane Central community, with:Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide.Complimentary hotel stay package to celebrate your work anniversary.Secure parking in the centre of Brisbane for only $10 per day.Direct access to Central train station.Complimentary food in the ambassador dining room.Laundered uniforms.
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