Company Description
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M of soft sand beach.
418 rooms and suites offer flexible comfort with spectacular sea views from every balcony.
Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year-round Kids Club make it an ideal holiday destination.
Whatever your pace, in the sea or on land, enjoy an experience fueled environment.
Job Description
Guest Service Agent
You are the beginning of an exceptional guest experience.
As a Guest Service Agent, you will make our guests feel welcome and reflect the exceptional experience they come to expect when they arrive!
What you will be doing: Consistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and maximize revenue through up-sellingRecommend property facilities and assist guests with information and special requestsBook room reservation requests, enter rooming lists, and update accurate information in the systemAnswer phone calls and queries, provide necessary information, and respond to emails in a timely manner Qualifications
Your experience and skills include: Minimum 2 years experience as Reservations Agent / Telephone Operator for a 5 Star Hotel/Resort in UAEGuest-focused personality is essential; experience is an assetPrior experience working with Opera is preferredStrong interpersonal and problem-solving abilitiesMulti-lingual, i.e., Russian/Arabic language would be a plus Additional Information
Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
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